AI-Powered Support Platform
Built for SupportGenius
An intelligent customer support platform leveraging AI to automate responses, route tickets, and provide agents with real-time suggestions. Reduced response time by 60%.
About the Project
SupportGenius needed to scale their customer support without proportionally scaling their team.
Challenge
Handling 50,000+ monthly support tickets while maintaining quality and reducing response times.
Solution
We built an AI-enhanced support platform featuring:
- GPT-4 powered response suggestions
- Intelligent ticket categorization and routing
- Automated responses for common queries
- Sentiment analysis for priority escalation
- Knowledge base integration
- Multi-language support (12 languages)
Results
60% reduction in average response time, 45% of tickets now resolved automatically, and customer satisfaction increased to 4.8/5.